and so, i lost virtually everything on it. In the process of putting some things back, I got to reinstall the Genetec heavy client. This is NOT the web client, which does not require me to do anything, except create a bookmark to the site URL.
The heavy client, my customer calls it this, he is the rep from Genetec. They write this big heavy, feature rich client that installs on the desktop locally. Image that, a local installation of software.
It is 2.7 GB on the disk before it installs. There are 2 components of it.
1 – Genetec Security Center 5.2 – SecurityDesk.exe
2 – Genetec Config tool – ConfigTool.exe
This software stores lots of data on disk and needs lots of other software to be installed with it so it all works. Another way to say that is the heavy client has a lot of dependencies on other software to do it job. The other software come part of the “install” program – that is over 2.7 GB.
Other softwareware installed by the program include:
MS SQL server 2008
MS CCR and DSS runtime
Visual C++ 2005, 08,10. (3 versions)
WinPcap – packete capture and Network analysis…
Lots of Windows stuff.
Anyway – the install went pretty smooth. After the install, I had to specify the location of the master server and provided my login credentials and was in business.
Nothing too exciting, Just a common *esque question.
One of my customers says “So and so is retiring and I will be responsible for editing stuff that she has created.”
After logging into the admin area, I pulled up the account of person A – who sent the request and person B who is retiring.
My expectation was that I would find some editing right/permission for person B that did not exist for person A.
I was close.
Specifically, the request was for a form(s) that person B had access to that person A did not. At least not that person A could see.
I noticed in the Form module, there is a more granular option that allows the account to edit and see its own stuff and well as an option to edit / see other peoples form entities.
This is the relevant admin area. Notice the radio button All Forms is now selected. It was set to Own Forms.
Changing the radio option here should provide access for person A to see person B’s forms.
The other common schoolworld modules that share this type of permission model are
I can edit an account and give it more or less access to other peoples forms, news posts and calendar posts.
Yea software when it works right the first time you try it. AND its intuitive enough to allow you to find the feature in the first place, quickly.
My customer, a high level admin. in our organization, walked into my office the other day and said
“James, I need something, perhaps you can help?” There was a crime committed on our campus and we had found on the security camera the time when it happened. We need to export the video and provide to the local police department.”
Keith provided the data and time and which camera had captured the action. One of my collegues must have sat and watched the tape for awhile to spot the exact time.
I was, in 30 minutes, able to find and export in a windows playable format, two separate 2 minute video clips. Keith said “perfect” when I sent them to him. One each for two different cameras.
Steps I took to find and export the video
- In the heavy client (Security Desk) I logged in
- I choose the camera, adding it to the grid
- Selected the view in the grid
- Using the Panel on the right, choose the clock icon “go to a specific time”
- Choose the Month and then the date (there was a bookmark created at the spot)
- Choose the Export Video icon
- Choose to Export from the select tile (grid)
- Choose the export format (default) of g64
- Choose the Copy the Portable Archive Player to the export folder.
- Choose Create an autorun file.
- The video exported to a new folder at the root of my C drive with the date/time in the file name and a .g64 extension.
- I double clicked the file and it loaded in the heavy client Security Desk
- A new export option now existed saying “convert files to ASF“.
Upon selected the path and clicking OK
The final result was a Windows compatible 2 minute long, 2.3 MB size video clip. That upon loading, comes up in the Windows Media Player
Specified the Start and end times (choosing a 2 minute interval)
Not too exiting, but important to understand, as it could happen again.
When the webmaster account is logged into, SchoolWorld pushed information. This information will probably cause confusion among the webmaster accounts. (people). We have 10 schoolworld instances. When one of our many webmasters (10 sites * 5 webmasters per site) log in they see the following message.
We decided to push a message to them (webmasters) proactively to ignore it.
How to push message upon login to webmaster accounts.
Login as ourselves in the site admin, then choose Login Messages from the Web Master Admins Only
There, we added a brief message saying to ignore the message showed above.
Now, when I log into one of the schoolwork sites, since I am a webmaster, I see the message we added.
A preemptive strike.
We will need to turn this message off at some point in the next week or so.
Also worth noting is that the schoolwork generated message only shows up once. The next time the account is logged into , the message does not display, it has stored with it a “isreadyet” toggle/bit. The admin message that we added shows up until we turn it off.
Our tech guys installed security cameras at a couple of our BOCES tech centers. The people there, the admin. mainly, are now wanting to use the video camera footage to try to spot something that happened last week.
This seems like the right use of the recorded video age. The center in question has about 10 cameras set up. They have been up fore a few months now.
There are two *clients that can be used to view existing video footage.
There is what I will call the *heavy client, that only a couple people have installed, and then there is the lighter cousin, the web client.
I took a minimalist approach here. Meaning we did not install the *heavy client at the customer site. They admin. at the school only have access to the lighter web client. Start simple, give out only what is necessary. If a case arises where the customer needs more, then, consider installing the client at their location.
Other reasons to NOT install the client at the customer site
- Its bulky – im memory
- Its big – disk space
- It would then have to be updated.
- Its probably more confusing and powerful
Our customer called and said “I want to see a sequence of video from friday 5/2 from 2 pm until midnight.“
OK. My customer contacts me and says “how do I access footage from …..”. I explained to him that he probably wants to use the heavy client that I installed for him, it has more features for viewing playback like this. Since my client is a high level admin. where I work, I went down to his office to log into the heavy client and show his around a bit.
In a nutshell, I showed him how to add a camera view to the grid and then how to pull up the calendar, which allowed us to choose a day and time in which to view video. Once the video from that day was on the camera, I showed him how to make a bookmark, for easy return, and how to speed up the playback and zoom the camera.
In the security desk, I did have to tweak my customers connection parameter/directory, a one time change, it changed after the initial install of the heavy client.
I was able to pull up the footage from the web client almost easier than using the heavy client….go figure. I just tested this today. A few days after working with my customer.
I will send him this text in a message.
“Keith, I was able to access specific video footage from our day in question using the web client. I logged into the web client as your customer and was able to add the camera to the grid and using the Dashboard, choose the date and time and pull up the desired time frame.”
I know, not too exciting, but part of the job. Writing helps me to process, categorize and remember. If I want the concept to come along with me, if I want the solution to stick, writing helps. If I want to increase the understanding of what I just did, discovered, broke or fixes, writing helps me internalize and remember.
My customer said, “James can you update so and so document with this new one?” I had to poke around a bit on the site, I did not even know for sure which instance it was, we have about 10. Once I had the instance, I set about finding in the instance (site) where this document was located. Once I found the page, I had to find out how the file was uploaded or associated with the page. Could be the file was uploaded to the page, or the file could have been uploaded to the site or site file cabinet. Turns out to be the former. Which is fine, since I dont think the file would be used anywhere else. In that case, uploading to the page makes sense. If the file were going to be referenced from multiple locations on the site, then the file should be uploaded or associated with the more generic location of the file cabinet. Then in the file cabinet, make a not in the file description about where the file is used or referenced.
I know, not exactly riveting stuff!….but, it is part of the job that pays me well and is setting me up for a nice retirement.
In the end, I realized that my coworker had done a couple things to confuse the issue a bit, but the confusion almost always ends up as learning, learning that sticks, especially if there was some pain associated with the learn.
SchoolWorld, which I think is now bought by Blackboard, is a CMS. We purchase this service on behalf of many of our 25 school districts that we support. Sometimes, the lines are clear and I can discern which end is up. What I mean is its easy when the problem, or need, or request is in a nice little box.
“Here James, so and so needs this done on their site, or something like that“.
Nice and clear and in a box.
Other times, their is no box, only shades of grey…
Many times in business and in life, there are no clearly defined borders around a situation or problem. When the problem or request comes to you, you must discern key things about the problem. Like,
- who is the customer,
- what is the source of the problem,
- how did the problem come into our que.
One of our districts goes directly to our vendor, Schoolworld and purchases a service, like a web site, for example. They use this web site for many years, then the person who maintained the content retires or leaves. One of our tech guys is over to their campus working on some other stuff, unrelated to the schoolworld web site, when someone at the district says “hey, George, we have website that is outdated, could you guys help with that?” George brings that request back to my boss who says, James, follow up with George on that.
So there you have it. A need, without a box. Its one of those oh, BTW, ….. situations. So now, I need to figure out a few things, such as
- do they have their own schoolworld instance?
- do they want to keep their instance?
- are there others at their site who could maintain content
- what content is still needed
In general, a needs assessment of who, what and where.
Technically, this wont be a huge challenge. The challenge lies in navigating the morass of unknown. Using tact, being a problem solver, not a barrier. Gently engaging people and helping them come along on their own. Listening, a lot, so I can UNDERSTAND WHAT THEY NEED, and then recommending a solution.
More to follow.